Hey Brent, thanks for posting and sorry for the late reply.
I'd like to break this feature request into two parts.
- Accepting & Rejecting Posts: I like this idea, and we soon plan to add support for it. Here is a description of how this feature could work: http://feedback.getcadet.com/feature-requests/posts/unlisted-status-for-posts
- Merge Posts: This again I think is an important feature to have to prevent duplicate posts across the board. I'll be renaming this post to "Merge Posts" to track this part of the feature request.
Once a post is created by a customer it would be great if there was a way we could keep it off the public view until it is accepted by us.
How I would see it working is that the staff member would see a list of pending requests and accept any new ones, or reject as a duplicate. Ideally at some point if it were able to merge the duplicate post with the original - automatically adding the customer vote to the original - that would be super.
17 Oct, 2017